FREQUENTLY ASKED QUESTIONS for COBRA


How do I see my notices online?
  1. Log into your online portal provided with your election notice
  2. Click Fulfillment
  3. Click File Manager
  4. Click a batch number. Please choose the batch number corresponding to the most recent date on the site if you are trying to download your COBRA election notice
  5. After that, you will click the “multiple documents” link and it will download as a PDF

How can I find the date my notice mailed?
  1. Log into your online portal provided with your election notice
  2. Click on the COBRA/Retiree Billing tab
  3. Benefit History
  4. Click the gray Details box located in your Benefits
  5. All mailing dates are show beside the notice mailed description

How do I see my payment history?
  1. Log into your online portal provided with your election notice
  2. Click the COBRA tab
  3. COBRA Benefit History
  4. Please allow 24 hours after we have processed your premium payment for it to post online

How do I pay online?
Please note that there is a convenience fee of $2.00 for Bank Draft and $25.00 for Credit Card payments. If you do not want to pay these fees, you will need to mail your premium payments to Medcom as outlined in your COBRA election notice.

  1. Log into your online portal provided with your election notice
  2. Click the COBRA/Retiree Billing tab
  3. Click Pay Premium
  4. Choose how you would like to pay: Bank Account Draft or Credit/Debit Card
  5. You will be required to set up the account information
  6. Please be sure to save your account information so you can use it for payment
  7. Follow the prompts on the screens
  8. Follow the prompts also to enter the payment
  9. Please be sure to save your payment so it will post
  10. For further instructions and assistance, please contact Medcom
  11. Please allow up to 5 business days for your payment to be fully processed and posted
  12. To check that your payment is pending, click on Scheduled Premium Payments