At Medcom Benefit Solutions, safeguarding your data is our top priority. We always want to ensure our clients' information stays safe and secure when using any of our platforms. For all of our Consumer-Driven Health Plan clients, as of September 18, a new step has been added for employees registering for the first time on the WealthCare Portal or mobile app.

What's Changing?

All new registrants must have an SMS-enabled phone number or email address on file before registering and creating a username and password on the WealthCare Portal or WealthCare Mobile. When registering, users will be sent a "one-time passcode" or OTP to their mobile phones. OTPs are unique, randomly generated alphanumeric codes many companies use to verify your identity and protect your data.

What You Need to Do

Here's what you need to know to make this change work smoothly:

1. Collect Email and Phone Numbers: To sign up, new users must have a phone number that can receive text messages or an email address on file. To minimize disruption for participants, we suggest employers review and update their intake process and ensure you are passing this information to us at enrollment on an ongoing basis.
2. Update EDI File Feeds: If you have an EDI file feed in place with a third-party vendor, the system must be updated to include either an email address or cell phone number that will transmit on the file feed. The data in these fields cannot contain placeholder or inaccurate data and must be updated accordingly.

So, why are we doing this? Adding multi-factor authentication (MFA) reduces the risk of data breaches, unauthorized access, and fraudulent activities. Think of it like adding an extra lock to your front door, making sure only the right people can get in.

When Will This Happen?

It’s already live! But only when you first sign up. Coming November 7, participants will need to use a one-time passcode when they log in each time, too. This will add an extra layer of protection when they log in.

What If You Don't Have the Right Info?

Participants with no valid email or phone number on file will not be able to sign up on the WealthCare Portal or mobile app. In that case, they can just call our Customer Care Center at (800) 523-7542, option 1. We'll help them add their email and phone number to their record.

Feel free to contact us if you’d like us to provide you with a list of participants who do not have email addresses and the phone number we have on file. You may also update records directly in the WealthCare Administration portal at www.wealthcareadmin.com.

We're here to make sure this change goes smoothly for our partners and your clients. To help, we made a guide that provides participants with the new steps for signing up: WealthCare Portal Employee Registration Guide.